Job Opening In Lagos: Customer Success Associate

Job Overview

Farm Fresh Grocery is seeking a vibrant, organized, and customer-focused Customer Success Associate. While the core of this role is virtual, you will be the face of our brand during community events. You will bridge the gap between our digital presence and the physical marketplace, ensuring our customers feel supported whether they are texting us from home or meeting us at a stall.

Key Responsibilities

1. Virtual Customer Engagement (Daily)

• WhatsApp Management: Act as the primary point of contact for all customer inquiries, orders, and feedback via WhatsApp. Maintain a friendly, “farm-to-table” tone.
• Weekly Check-ins: Conduct scheduled weekly calls with top-tier customers to ensure satisfaction, gather product feedback, and share upcoming seasonal harvests.
• Order Coordination: Support the logistics team by clarifying delivery details and resolving any order discrepancies in real-time.

2. Physical Community Presence (Scheduled)

• Saturday Farmer’s Markets: Attend our weekly Saturday meet-ups at the local Farmer’s Market. You will greet regular customers, assist with on-site inquiries, and professionally represent the brand’s values.
• Exhibition Support: Occasionally represent Farm Fresh Grocery at food festivals, agricultural exhibitions, and pop-up events.

3. Feedback Loop

• Translate insights from WhatsApp conversations and physical meet-ups into actionable suggestions for the inventory and marketing teams.

Qualifications & Skills

• Experience: 1–2 years in customer service, retail, or hospitality (experience in the food/AgTech industry is a plus).
• Communication: Exceptional verbal and written communication skills. You should be able to pivot from a professional email to a warm, engaging WhatsApp chat, Instagram DMs, TikTok DMs, and Digital Communications.
• Flexibility: Must be available every Saturday for market meet-ups and open to occasional travel for exhibitions.
• Tech-Savvy: Proficient in using WhatsApp Business, CRM tools, and basic mobile photography (to capture “live” moments at the market).

What We’re Looking For

We need someone who doesn’t just “handle complaints” but builds relationships. You should be passionate about fresh produce and comfortable navigating both a digital dashboard and a bustling physical market environment, and have the ability to listen to instructions and accept corrections.

How to Apply

If you’re ready to help us grow the Farm Fresh community, please send your CV to farmfreshngr@gmail.com and drop a comment below, explaining why you might be a good fit for this role.